Booking Terms & Conditions/Policies
***CURRENTLY NOT TAKING ANY NEW CLIENTS FROM STAGE 4 / OUTSIDE OF THE MACEDON RANGES AREA, OR THOSE THAT LIVE IN THE MACEDON RANGES AND WORK IN THE HOTSPOT AREAS*** This includes those that live in the Greater Geelong, Surf Coast, Queenscliffe, Colac Otway, Golden Plains, or Moorabool Shires.***
***Currently (from 21/06/2020 - valid till ??? next gov't announcements) not taking bookings from Stage 4 areas / COVID-19 hotspot locations, residential and/or working in those areas***
Massage By Caroline is required to check identification and refuse service to people who reside in Metropolitan Melbourne or Mitchell Shire.
Vic Health directive requests people avoid Councils of Hume, Moreland, Casey, Darebin, Cardinia and Brimbank as they’ve become Covid hotspots. Residents of these areas are asked to reconsider leaving their suburbs for now. The restricted postcodes are (but not limited to): 3012, 3021, 3032, 3038, 3042, 3046, 3047, 3055, 3060, 3064, 3031 and 3051. List of restricted LGAs: Banyule, Bayside, Boroondara, Brimbank, Cardinia, Casey, Darebin, Frankston, Glen Eira, Greater Dandenong, Hobsons Bay, Hume, Kingston, Knox, Manningham, Maribyrnong, Maroondah, Melbourne, Melton, Mitchell Shire, Monash, Moonee Valley, Moreland, Mornington Peninsula, Nillumbik, Port Phillip, Stonnington, Whitehorse, Whittlesea, Wyndham, Yarra, Yarra Ranges. This includes (currently from 03/08/20 - valid till ??? next gov't announcements) those that live in the Greater Geelong, Surf Coast, Queenscliffe, Colac Otway, Golden Plains, or Moorabool Shires.***
A question that is getting asked a lot is “Why cannot I not book in a massage with you?”, especially for those that live outside of the Macedon Ranges area. My terms also include those that also work in the restricted/lock-down areas.
#SafetyFirst for me, my family, my friends, my clients, my clients family, my clients friends, my community.
Which personal services are now open?
Outside of metropolitan Melbourne and Mitchell Shire, some businesses providing personal services are open. This includes:
*massage services providing relaxation massages as distinct from therapeutic or remedial massage (which have remained open).
* subject to the four square metre rule.
* Physical distancing of 1.5 metres between people applies,
* in addition to increased cleaning and hygiene measures.
* subject to the four square metre rule, these businesses are required to ask for your first name and contact phone number.
These personal services will be required to check identification and 𝗿𝗲𝗳𝘂𝘀𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘁𝗼 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗵𝗼 𝗿𝗲𝘀𝗶𝗱𝗲 𝗶𝗻 𝗠𝗲𝘁𝗿𝗼𝗽𝗼𝗹𝗶𝘁𝗮𝗻 𝗠𝗲𝗹𝗯𝗼𝘂𝗿𝗻𝗲 𝗼𝗿 𝗠𝗶𝘁𝗰𝗵𝗲𝗹𝗹 𝗦𝗵𝗶𝗿𝗲.
*Business owner outside of these areas you will not be fined if you unintentionally serve someone who is from metropolitan Melbourne and Mitchell Shire. In this scenario, the penalty would be applied to the customer. But you must make a reasonable effort to deny access to residents who live in these areas.
Businesses must keep a record of these details, and the date and time the person attended these facilities. Records should be kept for 28 days.
Currently, further restrictions apply for those who live in metropolitan Melbourne and Mitchell Shire. These restrictions impact people living in these areas, people visiting these areas and the businesses operating in these areas. This includes the closure of beauty and personal services.
For more information visit the Business and industry page on this website."
Can I attend allied health services?
Allied health services - providing support including music and art therapy, rehabilitation care services, physiotherapy, mental health counselling, myotherapy, remedial massage and podiatry - are open.
*Current 02nd August 2020 - Point #9 (1) (2) (3)
***Please refrain from booking***
- if you have a cold/flu (or symptoms of)
- if you have travelled internationally recently within the last 28 days
- if you have spent time with anyone who has travelled internationally recently
- if you have spent time with anyone who is confirmed/suspect to have COVID-19
- if you present any symptoms of cold/flu/COVID-19
- if you have a fever, cough, sore throat, shortness of breath, runny nose, etc
- if you are classed as "vulnerable" to the virus,
such as the elderly and those with underlying health conditions
- if you have any other contagious illness
until you are 100% healthy again.
That you hereby give permission for your
* NAME * CONTACT NUMBER
* DAY/TIME THAT YOU ATTENDED MASSAGE BY CAROLINE
to be given to the correct authorities shall the need arise.
This information is required to be kept for 28 days after your appointment for the purpose of DHHS Victoria/COVID-19 contact tracing.
Permission for Caroline to contact yourself, and other clients, shall Caroline receive news of a positive COVID-19 case whether it be herself or from a client (without revealing name of such person).
Massage By Caroline is dedicated to go above and beyond to provide a clean and safe as possible massage therapy practice to our community in a responsible and effective manner as always.
• Contact Tracing Form
• Hand Sanitizer available at entrance/in clinic.
• Masks provided for those who require one.
• Please practice social distancing where possible.
• Friends and family of the client are not allowed to wait in the clinic while the client receives massage, unless they are the clients’ legal guardian.
Health and safety are a top priority for Caroline.
I have always practiced rigorous infection prevention code in my clinic. Everything I use for my clients is changed after every person, cleaned and sanitised. This has always been practiced in my clinic.
Thank you and I will see you for your massage appointment, as long as you are healthy and taking precaution for the COVID-19 virus.
Terms & Conditions/Policies
Cash ONLY accepted at time of appointment.
*REQUIRED ON 1st VISIT - *CREDIT CARD information is stored on file shall you breach the 48 hours cancellation/charge policy - Thanks.
*48 hours notice is required on cancellation of appointments or a $85* minimum fee applies. Please advise asap when you are unable to make an appointment so I can try to re-fill your appointment with another person.
*Full payment surcharge on: less than 24hrs cancellation, all before/after hour appointments, and full price for 90 mins appointments, and full price for Saturday appointments - Relaxation/Remedial/Hot Stone Massage.
*Cancellation/consistently changing of appointments will require full payment for all future appointments.
**PARENT MUST BE PRESENT FOR WHOLE OF MASSAGE APPOINTMENT FOR CHILDREN/ADOLESCENT**
(must be above the age of 16 due to current corona/COVID-19 outbreak).
What if I need to cancel or reschedule an appointment? Your appointment is specifically for you, a 48 hour notice for all cancellations and rescheduling. If you want to reschedule for the same calendar week and it can be accommodated, you will then not be charged a fee. For all cancellations and rescheduled appointments not within 24 hours, you will be charged full fee of the appointment amount. CREDIT CARD information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT.
What if I am late to my appointment? Your appointment starts and ends on time so please arrive a few minutes early. If you are late your appointment will still end at the scheduled time so that other appointments can be honored in a timely manner.
Availability (appointment times): Monday – Friday. Preferably BOOK ONLINE: as you will be automatically sent the required forms to be filled out via email prior to your appointment, and forms to be completed and submitted back prior to your appointment. Otherwise call 0417 166 674 for an appointment. **Please feel free to park in the driveway for your appointment if no off-street parking is available, I run on a strict time schedule and only work on one client at a time.**
What type of payments do you accept? Cash payments only.
What to expect on first appointment? It is very important to arrive 5 minutes early and to have your paper work completed so it does not eat into your appointment time. Please provide your FULL ADDRESS and Health Fund (if applicable) in the "COMMENTS" section when booking online. CREDIT CARD information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT. Thanks.
Decorum: Inappropriate behaviour will not be tolerated. Any comments or suggestions of sexual nature will cause the termination of the session immediately. The client will pay full, non-discounted price. The client will not be permitted to return.
Modesty: Many people wonder about how much clothing they should remove, and what will be worked during the session. You will be draped at all times, and only the area being worked will be uncovered. You are free to leave on whatever you need to in order to feel comfortable, and to specify any part of your body you do not wish to receive work. Therapeutic massage still requires underwear to be worn at all times.
UNDERWEAR MUST BE WORN OR NO MASSAGE - YOU WILL BE BILLED FOR THE WHOLE APPOINTMENT IF YOU FAIL TO MEET THIS REQUIREMENT - NO FURTHER APPOINTMENTS WILL BE ACCEPTED FROM YOU.
When should I NOT have Massage Therapy? If you have any of the following conditions, you should not have a session: Fever, any type of infectious disease or contagious rash, systemic infections, severe colds, fracture, bleeding, burns or other acute injury, liver and kidney diseases, blood clots, high blood pressure (unless under control with medication), some heart disease, cancer (may be OK with doctor’s note), open skin lesions or sores (therapist may work around them if localized).
You are responsible for your own health and safety at all times.
As such, by visiting/massage appointments by "Massage By Caroline" you agree.
As of Monday 3rd August 2020 –
YOU TOO WILL HAVE TO WEAR A MASK!
When you arrive and for the duration
of the massage – the whole time!!