Covid-19 plus

Booking Terms & Conditions/Policies

***MASSAGE BY CAROLINE is UNAVAILABLE

in Gisborne, Victoria

from Friday 13th May  2022***

***FAMILY COMMITMENTS***

 

**Please seek alternative therapist**

From the 26th October 2021

(Gov't mandate)

this clinic will only be allowed to accept

DOUBLE VACCINATED CLIENTS.

Your therapist, Caroline has been vaccinated since 23 Jun 2021 - this is available for viewing if requested at time of appointment, and takes all the mentioned precautions in the clinic for all here.

As of Monday 3rd August 2020 – still current for 2021!

YOU TOO WILL HAVE TO WEAR A MASK!

When you arrive and for the duration of the massage – the whole time!!​ As WE ARE NOT 1.5metres APART.

Notice Mask on is a must Please wear you

***CURRENTLY NOT TAKING BOOKINGS from international travellers*** 
Please refrain from booking for 4 weeks AFTER you have completed any quarantine,  
especially those who were on any international flights*** - the decision to accept/decline your appointment will be based on the current outbreaks in our vicinity.

I am not prepared to risk my own health if you have been on an international flight in the last 4 weeks. My health, my family's health, and my client's health is of the utmost importance.

***Please refrain from booking***
- if you have a cold/flu (or symptoms of)
* if you have travelled internationally recently within the last 4 weeks
- if you have spent time with anyone who has travelled internationally recently
- if you have spent time with anyone who is confirmed/suspect to have COVID-19

* if you have just completed Covid-19 self isolation or quarantine within the last 28 days,

please refrain from booking for 4 weeks AFTER you have completed any quarantine.
- if you present any symptoms of cold/flu/COVID-19
- if you have a fever, cough, sore throat, shortness of breath, runny nose, etc
- if you are classed as "vulnerable" to the virus, 
  such as the elderly and those with underlying health conditions
- if you have any other contagious illness

until you are 100% healthy again.

Contact Tracing:

Massage By Caroline must keep a record of clients' details, of the date and time the person attended these facilities. Records should be kept for 28 days.

That you hereby give permission for your
* NAME * CONTACT NUMBER
* DAY/TIME THAT YOU ATTENDED MASSAGE BY CAROLINE 
to be given to the correct authorities shall the need arise. 

This information is required to be kept for 28 days after your appointment for the purpose of DHHS Victoria/COVID-19 contact tracing.

Permission for Caroline to contact yourself, and other clients, shall Caroline receive news of a positive COVID-19 case whether it be herself or from a client (without revealing name of such person). 

Massage By Caroline is dedicated to go above and beyond to provide a clean and safe as possible massage therapy practice to our community in a responsible and effective manner as always.

• Contact Tracing Form
• Hand Sanitizer available at entrance/in clinic.
• Masks provided for those who require one.
• Please practice social distancing where possible.
• Friends and family of the client are not allowed to wait in the clinic while the client receives massage, unless they are the clients’ legal guardian.

Health and safety are a top priority for Caroline.

I have always practiced rigorous infection prevention code in my clinic. Everything I use for my clients is changed after every person, cleaned and sanitised. This has always been practiced in my clinic. 

Thank you and I will see you for your massage appointment, as long as you are healthy and taking precaution for the COVID-19 virus.

Added on to the above mentioned is the Victorian Gov't QR check-in; available at the premises, or you can select via your online booking if you wish for "Massage By Caroline" to check you in upon your arrival.

Terms & Conditions/Policies

Cash ONLY accepted at time of appointment.

**Victoria's Covid Lockdown Restrictions may cause cancellation of bookings at times**

*REQUIRED ON 1st VISIT - *CREDIT CARD information is stored on file shall you breach the 48 hours cancellation/charge policy - Thanks.

*48 hours notice is required on cancellation of appointments or a $90* minimum fee applies. Please advise asap when you are unable to make an appointment so I can try to re-fill your appointment with another person.

*Full payment surcharge on: less than 24hrs cancellation, all before/after hour appointments, and full price for 90 mins appointments, and full price for Saturday appointments - Relaxation/Remedial/Hot Stone Massage.    

*Cancellation/consistently changing of appointments will require full payment for all future appointments.

*All policies must be adhered to, which are clear at time of your booking. No ill manners/rudeness will be accepted here.

*In order for my clients to receive optimal benefits from Massage Therapy, I strive to only work with those who I feel are best suited for my skill set. Unfortunately, sometimes we are not compatible as therapist/client match. But I do hope you continue your commitment to your health & wellness and seek out another therapist that is a better match to you.

*As an ethical business owner, I can refuse the massage appointment for any reason except anything involving discrimination, which is not the case here.

**PARENT MUST BE PRESENT FOR WHOLE OF MASSAGE APPOINTMENT  FOR  CHILDREN/ADOLESCENT**

(must be above the age of 16, and be able to wear a mask due to current corona/COVID-19 outbreak).

 

What if I need to cancel or reschedule an appointment? Your appointment is specifically for you, a 48 hour notice for all cancellations and rescheduling. If you want to reschedule for the same calendar week and it can be accommodated, you will then not be charged a fee. For all cancellations and rescheduled appointments not within 24 hours, you will be charged full fee of  the appointment amount.  CREDIT CARD  information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT. 

 

What if I am late to my appointment?  Your appointment starts and ends on time so please arrive a few minutes early. If you are late your appointment will still end at the scheduled time so that other appointments can be honored in a timely manner.

Availability (appointment times): Monday – Friday. Preferably BOOK ONLINE: www.massagebycaroline.com as you will be automatically sent the required forms to be filled out via email prior to your appointment, and forms to be completed and submitted back prior to your appointment. Otherwise call 0417 166 674 for an appointment.  **Please feel free to park in the driveway for your appointment  if no off-street parking is available, I run on a strict time schedule and only work on one client at a time.**

 

What type of payments do you accept?  Cash payments only.


What to expect on first appointment? It is very important to arrive 5 minutes early and to have your paper work completed so it does not eat into your appointment time. Please provide  your FULL ADDRESS and  Health Fund (if applicable) in the "COMMENTS" section when booking online.  CREDIT CARD  information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT.  Thanks.

 

Decorum: Inappropriate behaviour/being disrespectful/rudeness will not be tolerated. The client will not be permitted to book a massage and/or return at this business. Any comments or suggestions of sexual nature will cause the termination of the session immediately. The client will pay full, non-discounted price. As mentioned before, the client will not be permitted to book a massage and/or return at this business.

Modesty:  Many people wonder about how much clothing they should remove, and what will be worked during the session. You will be draped at all times, and only the area being worked will be uncovered. You are free to leave on whatever you need to in order to feel comfortable, and to specify any part of your body you do not wish to receive work. Therapeutic massage still requires underwear to be worn at all times.

UNDERWEAR MUST BE WORN OR NO MASSAGE - YOU WILL BE BILLED FOR THE WHOLE APPOINTMENT IF YOU FAIL TO MEET THIS REQUIREMENT - NO FURTHER APPOINTMENTS WILL BE ACCEPTED FROM YOU.

 

When should I NOT have Massage Therapy? If you have any of the following conditions, you should not have a session:  Fever, any type of infectious disease or contagious rash, systemic infections, severe colds, fracture, bleeding, burns or other acute injury, liver and kidney diseases, blood clots, high blood pressure (unless under control with medication), some heart disease, cancer (may be OK with doctor’s note), open skin lesions or sores (therapist may work around them if localized).

Health Disclaimer: 
You are responsible for your own health and safety at all times.
As such, by visiting/massage appointments by "Massage By Caroline" you agree.

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Victoria mandatory vaccination update
 

From the 26th October 2021 (indicative date from the Gov't) this clinic will only be allowed to accept double vaccinated clients.

Your therapist, Caroline has been vaccinated since 23 Jun 2021 - this is available for viewing if requested at time of appointment, and takes all the above mentioned precautions in the clinic for all here.
 

Face masks must be worn by therapists and clients at all times. To download the Department of Health and Human Services cleaning guidelines for workplaces click here.

 
 
 
https://www.healthdirect.gov.au/covid19-restriction-checker/hair-and-beauty-services/vic

Hair and beauty services – Victoria

Updated on 17 October 2021, at 13:15 AET

Lockdown

Metropolitan Melbourne and parts of regional Victoria are in lockdown. A curfew is in place from 9pm to 5am each day in Metropolitan Melbourne. The lockdown and curfew will end 11:59pm Thursday 21 October 2021.

For more information on the lockdown, visit 'Lockdowns and outbreaks - Victoria' on the healthdirect Restriction Checker.

Lockdown areas

Hairdressing, beauty and personal-care businesses must close during the lockdown period.

Regional Victoria — excluding areas in lockdown

Hairdressing, beauty and personal-care services can reopen — with up to 10 people on the premises. Clients can remove their face mask if the service requires it, such as beard trimmings and facials.

Mandatory face masks

You must wear a face mask when you leave your home or intimate partner’s home — both indoors and outdoors. You must carry a mask at all times.

For more information on face mask restrictions and exemptions, see ‘Face masks — Victoria’ in the Restriction Checker.

All Victoria from 11:59pm Thursday 21 October 2021

From 11:59pm Thursday 21 October 2021 — at 70 per cent fully vaccinated — the lockdown will end in Melbourne.

The reasons to leave your home and curfew will no longer be in place.

Metro Melbourne

  • hairdressing and personal care services open for up to 5 fully vaccinated people

Victoria’s Roadmap out of lockdown

At 80 per cent fully vaccinated, regional Victoria and Metro Melbourne will come together under the same rules. This is expected to happen 5 November 2021 — subject to public health advice. For further detail on vaccination targets and what will change, go to coronavirus.vic.gov.au/victorias-roadmap.

Record keeping for contact tracing

To support contact tracing, all venues must ask visitors and staff who are on the premises to check in using the free Service Victoria QR Code app.

For more info, visit coronavirus.vic.gov.au/checking-in-qr-codes.

For more information on Victoria's restrictions, visit coronavirus.vic.gov.au or call the Victorian Coronavirus Hotline on 1800 675 398. International, interstate and mobile callers can phone (+613) 9096 9000.


 
 
Information sourced from: https://www.premier.vic.gov.au/sites/default/files/2021-09/210919%20-%20Roadmap_0.pdf
 
https://www.coronavirus.vic.gov.au/shopping-retail-and-personal-services-regional-victoria
  • Hairdressing, beauty and personal care services are permitted to open with a density limit of 1 person per 4 square metres and a patron cap of 10 (excluding staff). Face masks can be removed by the patron for the duration of service where the service requires it (e.g. beard trimming, facial waxing, make up application)

  • Hairdressing, beauty and personal care services must also confirm that a person is not a resident of metropolitan Melbourne City Council.

  • You must check in every time at locations you visit using the Service Victoria app, regardless of the duration of your visit.  

 

Face masks must be carried at all times and must be worn indoors and outdoors, unless a lawful exception applies.

 
https://www.victorianchamber.com.au/news/victorian-governments-roadmap-to-deliver-the-national-plan

National Plan: Phase A – Regional

80 per cent first dose (indicative date: 26 September 2021)

  • Regional Victoria is out of lockdown and at 80 per cent first dose some further easing can go ahead.

  • Masks can be removed for your entire booking at the hairdressers and other beauty services where the service requires it (e.g. beard trimming, facial waxing, make up application)

  • Final year VCAL students can return to on-site learning

School reopens (indicative date: 5 October 2021)

  • Schools continue to be open in Regional Victoria for on-site learning for VCE Units ¾, final year VCAL and IB students, Prep and Year 1 and 2 students.

  • Further advice on the return to onsite learning for remaining year levels will be provided by 30 September.

 

National Plan: Phase B – Regional (indicative date: 26 October 2021)

  • More social and recreation activities open for fully vaccinated Victorians

  • Community sport returns indoors for minimum number required

  • Pubs, clubs, and entertainment venues are open indoors to 30 fully vaccinated people

  • All school students return onsite at least part time

  • Funerals and weddings are allowed for 30 fully vaccinated people indoors and 100 fully vaccinated outdoors

 

National Plan: Phase C – Metro and Regional

80 per cent double vaccinated 16+ years (indicative date: 5 November 2021)

At 80 per cent fully vaccinated, regional Victoria and Metro Melbourne come together under the same rules

  • Up to 10 people (including dependents) are permitted at your home

  • Up to 150 fully vaccinated people can dine indoors, and up to 30 can gather in public outside

  • Indoor community sport open for minimum number required

  • Masks are only required inside

  • Pubs, restaurants, and cafes can open for seated service only, up to 150 fully vaccinated people inside and 500 outdoors

  • Work from home if you can but you can go to work if fully vaccinated

  • Hairdressing, beauty, and personal care open for fully vaccinated people

  • All retail open with density limits of four sqm per person

  • Early childhood education and care is open

  • All students return to school with additional safety measures in place

  • On-site adult education returns for fully vaccinated Victorians

  • Weddings funeral and religious services return for 150 fully vaccinated people indoors, and 500 outdoors

  • Hairdressing, beauty, and personal care up to 150 fully vaccinated indoors

  • Food courts takeaway only

  • Intrastate travel allowed

  • Interstate borders may exempt vaccinated residents from domestic restrictions, subject to National Cabinet

  • Swimming pools, spas, saunas, steam rooms and springs – open to fully vaccinated: 150 indoors, 500 outdoors

  • Community facilities – open to fully vaccinated: 150 indoors, 500 outdoors

  • Creative studios – open to fully vaccinated: 150 indoors, 500 outdoors

  • Arcades, escape rooms, bingo – open to fully vaccinated: 150 indoors, 500 outdoors

  • Amusement parks – open to fully vaccinated: 150 indoors, 500 outdoors

  • Casino – open to fully vaccinated: 150 indoors

  • Retail betting and electronic gaming – open to fully vaccinated: 150 indoors, 500 outdoors

  • Adult services – open to fully vaccinated: 150 indoors

  • Karaoke and nightclubs – open to fully vaccinated: 150 indoors, 500 outdoors

  • Accommodation – open in line with private gathering limits

  • Real estate - – open to fully vaccinated: 150 indoors, 500 outdoors

  • Tours and tours transport – open to fully vaccinated: 150 indoors, 500 outdoors

 

National Plan: Phase D – Metro and Regional

80% double vaccinated 12+ years (indicative date: 19 November 2021)

  • Once 80 per cent of Victorians aged 12 and over are fully vaccinated, restrictions will align with the National Plan to transition Australia’s National COVID-19 Response, agreed to by National Cabinet.

  • By 25 December, 30 visitors to the home.

Settings and dates are indicative and subject to change pending COVID-19 thresholds, hospital caseloads and health advice.