Covid-19 plus

Booking Terms & Conditions/Policies

As of Monday 3rd August 2020 – still current for 2021!


When you arrive and for the duration

of the massage – the whole time!!​

As WE ARE NOT 1.5metres APART.

Notice Mask on is a must Please wear you

***CURRENTLY NOT TAKING BOOKINGS from international travellers*** 
Please refrain from booking for 8 weeks AFTER you have completed any quarantine,  
especially those who were on any international flights*** - the decision to accept/decline your appointment will be based on the current outbreaks in our vicinity.

I am not prepared to risk my own health if you have been on an international flight in the last 8 weeks. My health, my family's health, and my client's health is of the utmost importance.

***Please refrain from booking***
- if you have a cold/flu (or symptoms of)
* if you have travelled internationally recently within the last 28 days
- if you have spent time with anyone who has travelled internationally recently
- if you have spent time with anyone who is confirmed/suspect to have COVID-19

* if you have just completed Covid-19 self isolation or quarantine within the last 28 days,

please refrain from booking for 8 weeks AFTER you have completed any quarantine.
- if you present any symptoms of cold/flu/COVID-19
- if you have a fever, cough, sore throat, shortness of breath, runny nose, etc
- if you are classed as "vulnerable" to the virus, 
  such as the elderly and those with underlying health conditions
- if you have any other contagious illness

until you are 100% healthy again.

Contact Tracing:

Massage By Caroline must keep a record of clients' details, of the date and time the person attended these facilities. Records should be kept for 28 days.

That you hereby give permission for your
to be given to the correct authorities shall the need arise. 

This information is required to be kept for 28 days after your appointment for the purpose of DHHS Victoria/COVID-19 contact tracing.

Permission for Caroline to contact yourself, and other clients, shall Caroline receive news of a positive COVID-19 case whether it be herself or from a client (without revealing name of such person). 

Massage By Caroline is dedicated to go above and beyond to provide a clean and safe as possible massage therapy practice to our community in a responsible and effective manner as always.

• Contact Tracing Form
• Hand Sanitizer available at entrance/in clinic.
• Masks provided for those who require one.
• Please practice social distancing where possible.
• Friends and family of the client are not allowed to wait in the clinic while the client receives massage, unless they are the clients’ legal guardian.

Health and safety are a top priority for Caroline.

I have always practiced rigorous infection prevention code in my clinic. Everything I use for my clients is changed after every person, cleaned and sanitised. This has always been practiced in my clinic. 

Thank you and I will see you for your massage appointment, as long as you are healthy and taking precaution for the COVID-19 virus.

Terms & Conditions/Policies

Cash ONLY accepted at time of appointment.

*REQUIRED ON 1st VISIT - *CREDIT CARD information is stored on file shall you breach the 48 hours cancellation/charge policy - Thanks.

*48 hours notice is required on cancellation of appointments or a $85* minimum fee applies. Please advise asap when you are unable to make an appointment so I can try to re-fill your appointment with another person.

*Full payment surcharge on: less than 24hrs cancellation, all before/after hour appointments, and full price for 90 mins appointments, and full price for Saturday appointments - Relaxation/Remedial/Hot Stone Massage.    

*Cancellation/consistently changing of appointments will require full payment for all future appointments.


(must be above the age of 16 due to current corona/COVID-19 outbreak).


What if I need to cancel or reschedule an appointment? Your appointment is specifically for you, a 48 hour notice for all cancellations and rescheduling. If you want to reschedule for the same calendar week and it can be accommodated, you will then not be charged a fee. For all cancellations and rescheduled appointments not within 24 hours, you will be charged full fee of  the appointment amount.  CREDIT CARD  information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT. 


What if I am late to my appointment?  Your appointment starts and ends on time so please arrive a few minutes early. If you are late your appointment will still end at the scheduled time so that other appointments can be honored in a timely manner.

Availability (appointment times): Monday – Friday. Preferably BOOK ONLINE: as you will be automatically sent the required forms to be filled out via email prior to your appointment, and forms to be completed and submitted back prior to your appointment. Otherwise call 0417 166 674 for an appointment.  **Please feel free to park in the driveway for your appointment  if no off-street parking is available, I run on a strict time schedule and only work on one client at a time.**


What type of payments do you accept?  Cash payments only.

What to expect on first appointment? It is very important to arrive 5 minutes early and to have your paper work completed so it does not eat into your appointment time. Please provide  your FULL ADDRESS and  Health Fund (if applicable) in the "COMMENTS" section when booking online.  CREDIT CARD  information is stored on file shall you breach the 48 hours cancellation/charge policy - REQUIRED ON 1st VISIT.  Thanks.


Decorum: Inappropriate behaviour/being disrespectful/rudeness will not be tolerated. The client will not be permitted to book a massage and/or return at this business. Any comments or suggestions of sexual nature will cause the termination of the session immediately. The client will pay full, non-discounted price. As mentioned before, the client will not be permitted to book a massage and/or return at this business.

Modesty:  Many people wonder about how much clothing they should remove, and what will be worked during the session. You will be draped at all times, and only the area being worked will be uncovered. You are free to leave on whatever you need to in order to feel comfortable, and to specify any part of your body you do not wish to receive work. Therapeutic massage still requires underwear to be worn at all times.



When should I NOT have Massage Therapy? If you have any of the following conditions, you should not have a session:  Fever, any type of infectious disease or contagious rash, systemic infections, severe colds, fracture, bleeding, burns or other acute injury, liver and kidney diseases, blood clots, high blood pressure (unless under control with medication), some heart disease, cancer (may be OK with doctor’s note), open skin lesions or sores (therapist may work around them if localized).

Health Disclaimer: 
You are responsible for your own health and safety at all times.
As such, by visiting/massage appointments by "Massage By Caroline" you agree.

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